We specialise in providing tailor-made packages to enhance customer service in your business. Our training manuals are meticulously crafted to equip your team with the skills and strategies needed to exceed guest expectations and foster lasting impressions.
Interactive Training Sessions: Your managers and supervisors will be given engaging materials to facilitate interactive training sessions designed to inspire and empower your staff. Through role-playing and group activities, participants gain practical insights and hands-on experience in delivering exceptional service.
Customised Curriculum: We understand that each hospitality establishment is unique. That's why we customise our curriculum to address the specific needs and challenges of your team and property. From front-line staff to managerial roles, our workshops cater to all levels within your organisation.
Ongoing Support: Our commitment to your success doesn't end with the training manuals. We offer ongoing support and resources to reinforce learning outcomes and facilitate continuous improvement. Whether it's follow-up consultations, resources, or refresher sessions, we're here to support your team every step of the way.
Certification: On completion of the service with a Smile training support all staff and the establishment will receive our certificate of accreditation. You can then display the accreditation in your window and or website.